Privacy Policy

Effective Date: February 1, 2026

1. Introduction

Welcome to Song Surprise ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website song-surprise.com and use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Place an order for a custom song
  • Fill out our song creation form
  • Contact us via email

This information may include:

  • Name and email address
  • Payment information (processed securely through Stripe)
  • Song details, stories, and memories you share with us

3. How We Use Your Information

We use your personal information to:

  • Create and deliver your custom song
  • Process payments and send receipts
  • Communicate with you about your order
  • Improve our services and customer experience
  • Send you updates (only if you opt in)
  • Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

  • Songwriters and Musicians: To create your custom song
  • Payment Processors: Stripe processes all payments securely
  • Service Providers: Third-party services that help us operate our business
  • Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Withdraw consent at any time

To exercise these rights, please contact us at contact@song-surprise.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: contact@song-surprise.com